JOIN US ON THE JOURNEY…

National Express are recruiting an experienced Service Delivery Officer to join the team. Based at our Stansted location, the successful candidate will manage and monitor the efficient allocation and distribution of driving duties in the Traffic Office on a day today basis.

• Ensure all drivers are safe and fit to be at work at all times
• Demonstrate effective oversight of driver performance, and continuously ensuring effective management of drivers and their performance is being applied
• Monitor the efficiency of services operated and ensure that appropriate action is taken to rectify any problems. To manage the dispatch and return of service
• Manage the allocation of work to drivers ensuring the efficient application of Company guidelines, to maximise the benefits of work coverage. To ensure Company and legislative regulations are adhered to in respect of the bus service operation e.g. Road Traffic Act
• Monitor and record drivers absence and sickness, so this can then be forwarded to line Management. To receive and take appropriate action in respect of customer complaints, lost property along with providing customers with information about the Company range of services and products
• Issue information to drivers e.g. wages, counselling, disciplinary or commendation letters. To keep the drivers notice board outside the Traffic office up to date with out of date notices taken down
• Record, monitor and manage any training issues that you may feel is required for a driver, by communicating with the Training Department on a daily/weekly basis
• Undertake driving duties, as and when required (if applicable). To be able to demonstrate flexibility in line with operational requirements. To be able to document any predictable and unpredictable delays in service and set emergency diversions as required. To be able to log all communications (communications log) with all external bodies in relation to service reliability/ disruption. To maintain good housekeeping and conform to health and safety, environmental regulations
• Duties and Responsibilities vary from time to time and the post holder will be expected to perform other such duties, which are reasonably comparable in accordance with the conditions appertaining to the post and to meet operational requirements