DUTIES INCLUDE:

· To provide a consistently high standard of Service to all drivers and customers
· Respond appropriately and professionally to all driver and customer requests
· Job Allocation to drivers and planning to achieve required response times to ensure Customer Satisfaction within required profit margins.
· Maintain continuous contact with Customer and Driver during end-to-end process of our service provision.
· Costing of jobs for Customer and Drivers
· Professional and efficient point of contact for customers and drivers via inbound/outbound calls and e mail.
· Handling of live customer complaints
· Achieve response times (SLA)
· Full awareness of real-time resource availability
· Accurate pricing of jobs for drivers and customers as per pricing process
· Maximise profit and prevent occurrence of loss-making jobs ensuring appropriate targets are met