Job Title: Service Delivery Professional
Location: Glasgow, Scotstoun. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.
Salary: Up to £38,900 depending on skills and experience

YOUR SKILLS AND EXPERIENCES:

Essential:

• Experience working within a service desk.
• Knowledge of Service Management (SM) toolsets, ideally including BMC Remedy and JIRA.
• Experienced in communicating at all levels

Desirable:

• Has awareness of Information Technology Infrastructure Library (ITIL) based Service Management (SM); preferably at ITIL Foundation level
• Has worked in Military or Government IT as well as having Commercial experience

Engineers at all levels should possess an academic qualification in Engineering or other related STEM subjects as well as specific (either academic or professional) qualifications and become recognised as Incorporated or Chartered Engineers through an appropriate recognised professional institution. Engineers are encouraged, and will be supported, to achieve the relevant accreditation.
Preference will be given to candidates who are already professionally registered.

• Manages tickets that are raised by technical leads that track the status of the software being installed on the ship
• Tracks helpdesk type tickets
• Acts as the main interface for the day-to-day delivery of T26 Ship Service Management
• Processes and delivers all Requests For Change (RFC), Service Requests and Incident Records for ship efficiently and effectively
• Works with Software Assurance, Integration, Test and Trials Team and Delivery Teams to manage all relevant Configuration Item information to maintain the ship CMDB and use this to define and record the ship ‘Build State’
• Champions adherence to and utilisation of Service Delivery processes, functions and procedures
• Interacts with other teams as required