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Service Delivery Project Coordinator (AU Telco) at Gear Inc

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Coordination, Service Delivery, Telecommunications, Stakeholder Management, Risk Mitigation, Documentation Control, Monday.com, Zoho CRM, Halo PSA, Vendor Management, SLA Compliance, Project Tracking

Industry

Outsourcing and Offshoring Consulting

Description

Gear Inc. is looking for a Project Officer for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives. Key Responsibilities: Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion. Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability. Manage project communications and documentation using Halo PSA and other internal systems. Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements. Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies Prepare and distribute project status updates, reports, and meeting summaries Assist the Project Manager in maintaining project compliance with internal standards and client SLAs Support administrative duties including scheduling, documentation control, and stakeholder follow-ups Qualifications & Experience: Experience in Telco AU accounts (QA, Trainer, Team Lead, Service Delivery, or Operations). Good understanding of service delivery workflow. Strong communication skills for dealing with internal teams, vendors, and clients. Organized, detail-oriented, and comfortable working with timelines and compliance. Familiarity with project tools (Monday.com, Zoho CRM, PSA tools) is a plus, but training will be provided. Bachelors degree in Project Management, Telecommunications, Business, or a related field. Work Setup & Schedule: Location: Alabang, Metro Manila, Philippines. Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time

Responsibilities

Manage end-to-end telecommunications service delivery and coordinate with technical teams and vendors to fulfill installation requirements. Track project timelines and maintain accurate data using tools like Monday.com and Zoho CRM to ensure SLA compliance.