Accountabilities

• Build, maintain, and continuously improve delivery tracking, reporting, process infrastructure, dashboards, and engagement lifecycle frameworks across clients and regions.
• Own the delivery operating system, establishing practical standards and frameworks that become embedded into the organisation's ways of working.
• Provide leadership with accurate operational data covering delivery status, budgets, risks, capacity, and resource requirements to support informed decision-making.
• Design and maintain quality frameworks, checklists, governance processes, and continuous improvement mechanisms that promote consistent delivery standards.
• Identify systemic quality and delivery risks early, using data and structured governance to address issues before they affect clients.
• Manage the shared resource pool across regions, assessing capability, availability, and staffing requirements while maintaining a forward-looking capacity plan.
• Own time-to-fill performance and ensure engagements are staffed with appropriately skilled resources efficiently.
• Lead career development, skills assessment, training, onboarding, and performance improvement processes for delivery and technical teams.
• Build and strengthen a unified global team culture across geographies, encouraging collaboration, inclusion, professional pride, and continuous development.
• Establish forums, communication rhythms, and shared practices that connect distributed teams and reinforce a consistent team identity.
• Partner closely with senior commercial leaders, providing the operational infrastructure, data, and recommendations they need without taking ownership of their client or revenue responsibilities.
• Prioritise quick wins and continuously demonstrate the practical value of new systems, processes, and governance initiatives.
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