Service Delivery Specialist (AU Telco) at Gear Inc

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Coordination, Service Delivery, Monday.com, Halo PSA, Zoho CRM, Telecommunications Provisioning, Stakeholder Management, Risk Mitigation, Project Documentation, Vendor Coordination

Industry

Outsourcing and Offshoring Consulting

Description

Gear Inc. is looking for a Service Delivery Specialist for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives. Key Responsibilities: Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion. Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability. Manage project communications and documentation using Halo PSA and other internal systems. Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements. Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies Prepare and distribute project status updates, reports, and meeting summaries Assist the Project Manager in maintaining project compliance with internal standards and client SLAs Support administrative duties including scheduling, documentation control, and stakeholder follow-ups Qualifications & Experience: Bachelors degree in Project Management, Telecommunications, Business, or a related field Minimum 6 to 12 months experience in a telco project coordination or service delivery role with Australian companies Proficiency in Monday.com for project workflow and task management Experience with Halo PSA and Zoho CRM preferred Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage Exceptional organizational skills and attention to detail Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment Proven problem-solving abilities and a proactive mindset Work Setup & Schedule: Location: Gear Inc. Alabang Office in the Philippines Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time

Responsibilities

Manage end-to-end telecommunications service delivery from order initiation to completion using tools like Monday.com and Halo PSA. Coordinate with technical teams and vendors, specifically TPG Telecom, to ensure installation and provisioning requirements are met.