We are seeking a dedicated and experienced Service Delivery Specialist to join our dynamic IT team. In this role, you will support QTC’s IT Service Management (ITSM) operations and Service Integration and Management (SIAM) framework. You will play a crucial role in ensuring the seamless delivery of IT services across internal teams and external vendors, driving operational excellence, service governance, and continuous improvement.

• Monitor IT services and manage delivery against SLAs and KPIs
• Oversee vendor performance, driving accountability and improvement plans
• Collaborate with infrastructure and delivery teams on change initiatives
• Improve ITIL practices across internal and external providers
• Promote compliance and service excellence across all IT operations