Service Delivery Specialist at Symbio Global

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Provisioning, Number Porting, Ticket Management, Customer Query Resolution, Telco Operations, IT Operations, NBN, VoIP, SIP, Mobile Provisioning, Fulfilment Processes, Attention To Detail, Communication

Industry

Software Development

Description

Symbio is a software company revolutionizing global communication. Our platform offers a comprehensive communication stack, spanning carrier infrastructure to enterprise collaboration, serving diverse Asia-Pacific regions. Combining telecom and software expertise, we drive the evolution of modern communication. Symbio operates under the Aussie Broadband Group, a rapidly expanding technology services provider with a market capitalization exceeding $1 billion (AUD), listed on the Australian Stock Exchange (ASX: ABB). The Service Delivery Specialist ensures accurate and efficient execution of provisioning and number porting across Symbio’s products and services. The role involves managing service orders, responding to customer queries, and providing timely resolutions aligned with internal Service Level Agreements (SLAs) and Quality Standards. This role is all about making sure services get delivered accurately and on time Process service orders and provisioning requests Manage number porting (local and mobile) Handle tickets, calls, and customer queries Work closely with internal teams and carriers to get things sorted Jump on escalations and drive them through to resolution Keep systems updated and documentation clean and accurate If you like the sound of that, here’s some other things we’d love to see… Experience in telco or IT operations A solid understanding of things like NBN, VoIP/SIP or mobile provisioning Experience working with tickets, orders, or fulfilment processes Strong attention to detail (you’ll be juggling multiple requests) The ability to communicate clearly and work well with others What's it like to work here? As a Symbion, you have flexibility to shape when, where and how you work. Symbions can choose to be primarily remote, primarily office-based, or a mix of both. You also have the freedom to shape your development. Every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals. Plus, you’ll enjoy a range of benefits including: generous parental leave, regular social events, social clubs and a comfortable, fun and diverse working environment. If this sounds like the next great step in your career, we'd love to hear from you. Apply Now! Symbio is an equal opportunity employer. We encourage Symbions to bring their whole self to work and value diversity. You will need to have current work rights to work and be prepared to undergo relevant background checks. All applications are confidential. Life at Symbio We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career. Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as discounted Aussie Broadband internet, up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs. At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications. We create our own destiny, we move at a fast pace, we do things our own way. We are disrupting the way the world is communicating. Symbio is part of the Aussie Broadband Group - a fast-growing telecommunications services provider. Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Balancing purpose and profits Our focus extends beyond our commitment to financial growth and into the futures of the individuals that make up our teams, our local communities and our environment. Empowered people and communities Symbio, our parent company Aussie Broadband and our communities have the skills, knowledge, and ability to benefit from and grow our business. We value diversity, workplace safety, community contribution, and professional development. Resilient operations and supply chains We embed sustainability and a considered response to climate change in the ways we work with our people, customers, and supply chains. Secure and transparent systems Symbio and parent company Aussie Broadband have several mechanisms governing our ESG approach, including the People & Community Committee of our Board, a structured ESG framework and materiality assessment conducted every 2 years, and mandatory compliance and modern slavery awareness training for staff.

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Responsibilities

The Service Delivery Specialist is responsible for the accurate execution of provisioning and number porting across Symbio's products. This includes managing service orders, handling customer queries, and resolving escalations in alignment with internal SLAs.