WHY JOIN US?

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

An exciting opportunity is available for a Service Delivery Specialist to join the infrastructure team in Group Technology. In this role, you will collaborate with team members and the SNS group to support and govern service delivery processes through the ServiceNow platform.
This involves close coordination with Design, Build, and RUN network engineers, as well as Project Managers, to facilitate the effective use of ITIL-based processes, including Change, Incident, Problem, and Service Catalogue Management. Additionally, the role includes producing comprehensive reporting on KPIs and SLAs, providing actionable insights to drive continuous service improvement for our customers.