Devon and Somerset Fire and Rescue Service are looking for a Service Delivery Support Assistant to enhance our team based at our Training Academy at Exeter Airport. You’ll join us on a full time 37 hours per week, 12-month fixed term contract, and in return you will receive a competitive salary of £26,824 – £28,598 (gross) per annum.
Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection and response services across the counties of Devon and Somerset.
Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.
As our Administration Assistant, you will provide the full range of consistent administration duties and business support to ensure continued resilience, efficiency, and effectiveness of the Service Delivery Support Teams.
Find out more:

CLOSING DATE: 2359HRS SUNDAY 7 SEPTEMBER 2025

If you feel you have the skills and experience to become our Service Delivery Support Administration Assistant please click ‘apply’ today, we would love to hear from you.
You must be eligible to work in the UK.
As the role is based at Exeter Airport there will be a requirement for the successful candidate to hold a valid driving licence. The reason for this being that you will be required to escort visitors and staff across the airfield to reach our Training Academy building.

You will be required to complete an application form and submit a document to show how you meet the following essential criteria taken from the Job Description and Person Specification.

• An ability to effectively work on own initiative, as well as a member of a busy team.
• Customer orientated approach
• Flexible and adaptable approach
• Proven ability and an understanding of the need to maintain confidentiality.
• Proven administration and time management skills
• Knowledge of office systems and procedures.

To help you complete this part of the application form please find attached below the word document “Service Delivery Support Administration Assistant essential criteria for application”. Please download this document and complete it with your evidence in relation to the above criteria. You can then upload this where requested when completing your application form.
Please note that the evidence you upload to your application should not exceed 2000 words in total.
Evidence submitted in relation to the essential criteria above will be used to shortlist any applications received.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy.
Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.
Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such any positive disclosures will incorporate a reasonable and proportionate response.

KEY RESPONSIBILITIES OF THE ADMINISTRATION ASSISTANT:

• Undertaking a range of duties commensurate with an administration assistant role to support the services goals and objectives, in accordance with DSFRS policies and procedures, and participate in a team-based environment
• Providing general administrative support to the Service Delivery departments of Protection, Response and Training, including updates to communication channels such as MS Teams
• Actioning internal and external enquiries as and when appropriate, escalating / referring to the appropriate department within the service, as required
• Providing support to Service Delivery Managers in collating performance data, maintaining essential spreadsheets, databases and systems and distributing reports (as required) in a timely manner
• Supporting departmental meetings, including the booking of meeting dates and locations, resources, production of supporting papers and technical support
• Undertaking reasonable administrative requests as required by the Service Delivery Support Departments and any other duties associated with the support of the function, including inputting and formatting data for Word documents, PowerPoint and other MS Office applications
• Assisting the support of the operational function of Service Delivery teams, such as Protection, Response and Training
• Supporting in the provision of departmental resource requirements (e.g stationery, cameras, PPE, and detectors) and scrap cars - maintaining records of stock levels, plus ordering and invoicing, raising purchase order numbers in line with relevant budgets
• Undertaking the financial administration processes for Service Delivery departments, including, Procurement Card use and reconciliation.
• Supporting the monitoring and completion of team specific Annual Returns including inventories
• Liaising with relevant stakeholders, both internal and external
• Being responsible for the reporting of property defects
• Supporting and providing training where required to new and temporary members of support staff.
• Carrying out duties at the main place of work and/ or other locations as required
  If you have any questions or would like to find out more about the role, please contact Jasmin Saggers on 01392 353385 or via email: jsaggers@dsfire.gov.uk.

You will be required to complete an application form and submit a document to show how you meet the following essential criteria taken from the Job Description and Person Specification.

• An ability to effectively work on own initiative, as well as a member of a busy team.
• Customer orientated approach
• Flexible and adaptable approach
• Proven ability and an understanding of the need to maintain confidentiality.
• Proven administration and time management skills
• Knowledge of office systems and procedures