Service Delivery Support for NATO with security clearance at WLG

The Hague, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Application Support, Incident Management, Problem Management, Change Management, Windows, Linux, Kubernetes, Docker, Jenkins, GitLab, Active Directory, Microsoft SQL Server, vSphere, Technical Documentation, Networked Environments, Security Assurance

Industry

Financial Services

Description

Would you like to join the leading international intergovernmental organization? The Service Delivery Support role is responsible for the operation, maintenance, and support of critical software applications within a networked and distributed environment. This position ensures the stability, performance, and security of assigned application services through proactive monitoring, incident and problem management, and effective change and release management. The incumbent provides technical support to end-users, manages deployments, and maintains comprehensive documentation, all in alignment with organizational standards and security requirements. Responsibilities: Software Application Support and Maintenance •Monitors operational instances for resource usage and failure rates, to inform and facilitate tuning and improvements. •Support monitoring and reporting of the operational status of the assigned applications services and responding to exceptions. •Performs incident and problem management and supports change management process. •Assists end-users and follows agreed procedures for further help or escalation. •Responsible for troubleshooting any issue with the software applications under their responsibility. •Uses standard procedures and diagnostic tools to test installations, correct problems, and document results. •Ensures back-up and recovery procedures are update to date and in-place. Software Application Release, Deployment and Configuration •Install, configure and maintain build and deployment pipelines. •Assist in testing activities. •Manages change requests for software application releases and deployments as well as deactivations. •Assists in designing, verifying, documenting, and maintaining software configurations for deployment. •Ensures pre-requisites are met and uses approved tools and techniques for deployment of software applications. •Configures and integrates software applications. •Contributes to preparation of software implementation procedures with fall-back contingency plans. •Administers the recording of activities, logging of results and documents technical activities undertaken. Additional Duties •Collaborates in reviews of work with others as appropriate. •Providing consistent and adaptable support in alignment with the organization's requirements. Essential Qualifications & Experience: Higher vocational training in the area of computer science with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience. Experience At least 3 years practical experience of working experience within a large organization, including: •The operation, administration, testing and maintenance of software for modern information systems in a networked and distributed environment; •Knowledge of operating systems that are currently used for modern information systems; •Experienced in handling 1st and 2nd line issues, working with solution knowledge-base and capable of writing new solution entries; •Experience with deployment and maintenance of both Windows and Linux based systems (e.g. via vSphere and with Active Directory); •Experience with working in isolated environments when installing solutions (e.g. Windows applications and Container environments); •Experience with Kubernetes and Docker (container) based solutions, including their deployment and maintenance; •Experience with (pre-)deployment pipelines for testing, controlling and distribution of code modules and containerized solutions (e.g. Jenkins, GitLab); •Familiarity with (limited) hardware allocation, DNS, Active Directory-based access controls; •Administration of Relational Database Management Systems, e.g. Microsoft SQL Server; •Administration of web-based software applications and information systems; •Data and systems interoperability, interoperability testing standards, procedures and methodologies; •Security cross-domain information exchange methodologies, tools and techniques; •IT service management and tools; •The ability to communicate effectively in written English to produce technical documents such as technical notes, reports, and reference documents. Desirable Education, Experience and Training •Experience with TOPFAS; •Experience of software applications support and maintenance in the NATO or similar defence or civilian environment; •Experience with server clustering, familiarity with PC hardware and networking techniques; •Knowledge of security assurance requirements for military information systems; •Knowledge of and experience with (military) information exchange standards; •Experience with multi-user containerized solutions. Training/Certifications: •Certifications in relevant technologies (e.g. Microsoft SQL Server, Windows and Azure, Google Cloud, AWS, Linux). If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.

Responsibilities

The role involves the operation, maintenance, and support of critical software applications within a networked environment. Responsibilities include monitoring performance, managing incidents, and overseeing software deployment pipelines.