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Service Delivery & Support Manager at Be-IT

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

85000.0

Posted On

03 Oct, 26

Experience

18 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Banking & Credit

Description

What You'll Be DoingLeading and developing Service Centre and Service Delivery teams
Overseeing incident, problem, request and change management activities
Taking ownership of Major Incident Management and service escalations
Building strong relationships with business stakeholders and technology teams
Driving service improvements and operational excellence initiatives
Chairing Change Advisory Board (CAB) meetings and ensuring effective governance
Monitoring service performance against KPIs and SLAs
Ensuring a high-quality end-user experience across the organisation

How To Apply:

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Responsibilities