Service Delivery Support Specialist at CentricsIT

Norcross, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Communication, Information Dissemination, Order Management, Issue Resolution, Technical Assistance, Project Oversight, Customer Education, Compliance, Documentation, Self-Organization, Communication, Problem-Solving, Analytical Skills, Multitasking, Client Service, Team Skills

Industry

IT Services and IT Consulting

Description

Description We are seeking a Service Delivery Support Specialist to join our IT Asset Disposition (ITAD) team. This job plays a vital role in ensuring smooth and efficient customer interactions throughout the IT asset disposition process. They act as a bridge between the company and its clients, providing support, addressing inquiries, and resolving issues related to asset disposition. An ITAD Service Delivery Support Specialist must be knowledgeable about ITAD processes, data security, and environmental regulations. They should also possess excellent communication and problem- solving skills to effectively assist clients throughout the asset disposition lifecycle. KEY RESPONSIBILITIES Client Communication: Engage with clients through various communication channels, such as phone, email, and chat, to address their inquiries, orders, concerns, and requests. Information Dissemination: Provide clients with information about the ITAD process, services offered, contract pricing, compliance documentation, and any other relevant details. Order Management: Assist clients in initiating and managing asset disposition orders, including order creation, modification, and order status updates. Issue Resolution: Troubleshoot and resolve any problems or concerns raised by clients, such as scheduling issues, logistics, data security, or compliance-related matters. Technical Assistance: Offer basic technical guidance to clients regarding portal usage and portal issues. Project Oversight: Facilitate and monitor all necessary details for project success. Customer Education: Educate clients on best practices for preparing IT assets for disposition and ensure equipment is ready for pickup. Compliance and Documentation: Assist clients with compliance requirements, including providing necessary certificates of data erasure, recycling, and disposal, and guiding them on record-keeping. Ensuring all audits and invoices are provided at the agreed-upon time for the client. Responding to requests for documentation. Requirements Required Qualifications Bachelor’s degree from an accredited college and 2-3 years of experience in a project coordinator or client service role. Self-organization and communication skills (oral and written) are critical to this role. Must be proactive and be able to provide timely follow-up. Must be able to take ownership of assignments and work independently. Excellent analytical skills: can easily use data and apply analytical skills to solve problems. Ability to manage peak workloads, short deadlines, and project-based work. Must have a great attitude, reliability, ability to multitask, and outstanding client service skills. Must have a great attitude, reliability, ability to multitask, and outstanding client service skills. Team skills are of utmost importance to this role, including having the ability to establish and maintain effective working relationships with employees and customers Preferred Qualifications Logistics coordination experience. Previous experience in the IT services industry - IT Asset Disposition is a plus. Salesforce, Microsoft Dynamics, Smartsheet, and CRM experience is a plus.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The specialist engages with clients across various channels to address inquiries, manage asset disposition orders, and resolve issues related to scheduling, logistics, data security, or compliance. They are responsible for educating clients on best practices, facilitating project success, and ensuring all necessary compliance documentation and invoices are provided timely.