JOIN A TEAM THAT MAKES A DIFFERENCE IN PEOPLE’S LIVES!

Are you an experienced leader with a passion for delivering high-quality care services? Do you thrive in a dynamic environment where you can mentor teams, drive service excellence, and create meaningful change in the community?
McLean Care is looking for a Service Delivery Team Leader to join our Home and Community Services team. This is your opportunity to lead with purpose, inspire a team, and make a real impact in the lives of our clients.

WHY JOIN MCLEAN CARE?

At McLean Care, we’ve been providing trusted aged care and community services since 1953. We are a not-for-profit organisation dedicated to delivering person-centred care to over 1,100 clients across NSW and QLD. With over 600 employees, we are committed to fostering a culture of respect, innovation, and compassion. As we continue to expand, we are looking for driven and dedicated professionals to be part of our journey.

ABOUT YOU

We are seeking an inspirational leader who is passionate about making a difference in the lives of our clients. To be successful in this role, you will have:

QUALIFICATIONS & EXPERIENCE

• Certificate IV in Ageing Support or other equivalent
• Experience in consumer-directed care, working with complex care needs, disabilities, or serious injuries.
• Proven leadership and mentoring experience, with the ability to inspire and motivate teams.
• Strong understanding of Home Care and Aged Care sector regulations and funding guidelines.

SKILLS & ATTRIBUTES

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to prioritise workloads and manage multiple tasks.
• High-level computer literacy, including Microsoft Office.
• Passion for continuous improvement and innovation in service delivery.

REQUIREMENTS

• Current Driver’s License and own insured/registered vehicle.
• Current First Aid & CPR Certificate.
• Ability to obtain a satisfactory NDIS Check and National Police Check (we cover the cost).

As a Service Delivery Team Leader, you’ll play a pivotal role in ensuring that our home and community care services run smoothly and effectively. Working closely with the management, you will:

• Lead and support a team of Home Care Employees, ensuring they provide outstanding care to our clients
• Ensure high-quality service delivery, meeting client needs and key performance indicators.
• Identify and implement business improvements to enhance service efficiency.
• Mentor, develop, and engage staff to create a positive and productive workplace culture.
• Work closely with internal and external stakeholders to strengthen community relationships.
• Support recruitment, onboarding, and training of new team members.
• Oversee scheduling, rostering, and workforce planning to optimise service delivery.

This is a client-focused leadership role, requiring strong problem-solving skills, a commitment to quality service, and the ability to foster team engagement and collaboration.