Service Delivery Team Manager - German Speaking at EPTA

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People leadership, Order management, Invoicing, Service delivery, SAP, Oracle, Salesforce, Process improvement, Data integrity, Compliance, KPI management, Escalation management, Cross-functional collaboration, Business reviews, Reporting, Communication

Industry

Machinery Manufacturing

Description

Are you an experienced people leader with a strong background in order management, invoicing, and service delivery? Do you thrive in fast‑paced, collaborative environments and enjoy improving processes end‑to‑end? If yes — this opportunity might be for you! We’re Hiring: Service Delivery Team Manager for our Order to Invoice (Commerce) Teams responsible for leading a 30–50‑person Service Delivery function, with 3–6 direct reports overseeing SPS and Invoicing teams. This is a key operational leadership role overseeing the full order‑to‑invoice lifecycle, ensuring accuracy, compliance, and high service quality. You will act as the first escalation point, drive continuous improvement, build strong cross‑functional partnerships, and ensure the team delivers reliable, efficient, and customer‑focused service. What You’ll Do Lead & Develop Teams * Lead, coach, and mentor SPS and Invoicing teams. * Set KPIs, review performance, and support professional growth. * Ensure balanced workload and high‑quality execution. Own Operations & Escalations * Oversee end‑to‑end order management and daily invoicing workflows. * Resolve escalations related to pricing, delivery, documentation, and billing. * Ensure data integrity and compliance with internal and regulatory standards. * Encourage continuous optimization of process flows and service quality. Drive Processes, Reporting & Improvements * Own SPS and invoicing processes and drive automation and standardization. * Analyze performance metrics and prepare reporting for management. * Support audits and ensure proper documentation. * Collaborate with IT, BPO, and SMEs on system and process enhancements. * Conduct business reviews and regular meetings with key partners. Collaborate Across Teams * Work closely with Sales, Logistics, Marketing, IT, Aftersales, Finance, and AR. * Support dispute resolution and cross‑functional alignment. * Provide insights and recommendations based on operational data. What Success Looks Like * High accuracy of orders and invoices * Strong SLA performance and timely processing * Effective handling of escalations * Achievement of team KPIs * Delivery of continuous improvement initiatives * High‑quality reporting * Strong cross‑functional collaboration * Positive feedback from stakeholders based on reliability and partnership What We’re Looking For Required * Bachelor’s degree in Business, Finance, Supply Chain, Operations Management, or related area * Minimum 3 years of experience in order management, invoicing, or similar operational roles * Excellent command of both English and German, spoken and written * Proven leadership experience (Team Leaders or Coordinators) * Strong ERP knowledge (SAP, Oracle) * Excellent communication, analytical, and problem‑solving skills * Ability to manage escalations and prioritize workload effectively Preferred * Experience with CRM tools such as Salesforce * Knowledge of VAT/tax and international billing processes * Experience in shared services or high‑volume environments * Familiarity with automation and process improvement initiatives

Responsibilities

The Service Delivery Team Manager will lead and develop a team of 30-50 employees while overseeing the end-to-end order-to-invoice lifecycle. This role involves driving process automation, managing escalations, and ensuring high service quality through cross-functional collaboration.