SYRACUSE TIME & ALARM IS SEEKING A RELIABLE AND DETAIL-ORIENTED ADMINISTRATIVE ASSISTANT TO SUPPORT THE DAILY OPERATIONS OF OUR SERVICE DEPARTMENT.

This role requires excellent organizational skills, strong customer service experience, and the ability to manage multiple priorities in a fast-paced environment. The Administrative Assistant will work closely with the Service Manager and technicians to ensure smooth scheduling, accurate recordkeeping, and timely communication with clients.

EDUCATION AND EXPERIENCE

• Associate’s degree or 2+ years of administrative and customer service experience.
• Previous experience in a service-based or dispatch environment preferred.

SKILLS AND QUALIFICATIONS

• Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling software.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Familiarity with clerical procedures, customer service practices, and file management.
• Comfortable handling phone calls, scheduling, and multitasking under pressure.
• Working knowledge of basic math and office terminology.
• Ability to maintain confidentiality and professionalism.

SOCIAL SKILLS

• Coordination – Adjusting actions in relation to others’ actions.
• Service Orientation – Actively looking for ways to help people.
• Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
• Time Management – Efficiently managing one’s time.
• Work Context – Effective verbal and written communication in a team-oriented environment.
• Flexibility – Ability to adapt to a variety of administrative and support tasks.