North Shore Kia has an opening for a full time Service Appointment Coordinator
If you are someone looking for secure, meaningful and long-term employment with room for growth, there’s a place for you here at North Shore Kia. With Kia’s exciting, high quality, and comprehensive model line-up, paired with competitive pricing and exceptional customer service, we are growing fast and we are excited for you to join our team. We are looking for a motivated individual with great customer service skills to join our Service Team.

ABOUT THE ROLE:

As a Service Appointment Coordinator, you will respond to customer requests, provide information, book appointments, and help develop lasting relationships with our customers.

YOUR RESPONSIBILITIES WOULD INCLUDE, BUT ARE NOT LIMITED TO:

• Conduct inbound and outbound calls to accurately schedule service appointments
• Confirm and update customer information
• Call customers to confirm service appointments and follow-up phone with customers on missed and outstanding appointments, outstanding service campaigns, or recalls
• Advise customers of recommended services as per the maintenance schedule
• Perform follow-up calls to customers to ensure satisfaction and maintain a positive relationship
• Additional duties as assigned by management