Service Department Assistant (El Segundo, CA) at Signals Audio/Video

El Segundo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organization, Problem-Solving, Tech-Savvy, Time Management, Communication, Travel Coordination, Customer Service, Data Management, Office Support

Industry

Construction

Description

Description Join Our Team: Service Department Assistant Location: El Segundo, CA | Full-Time | Be a Key Player in Our Service Team! Do you have a knack for organization, a love for problem-solving, and a passion for tech? We’re looking for a Service Department Assistant to join our dynamic and fast-paced team at Signals Audio/Video! If you thrive in an environment where no two days are the same, love tackling challenges head-on, and enjoy working with a group of motivated, fun professionals, we want YOU! Who We Are: At Signals Audio/Video, we’re on a mission to revolutionize home entertainment and technology. Since 1992, we've been leading the industry, creating award-winning, state-of-the-art audio/video environments. Our dedication to cutting-edge technology and exceptional service has earned us a 100% referral-based business, with our very first client still with us today. Whether it’s enhancing video, sound, lighting, or security systems, we deliver seamless integration and smart home solutions that are ahead of the curve. We’re headquartered in El Segundo, CA, with a second location in Palm Desert, CA. Our culture of growth and internal promotion sets us apart – many of our leaders began their careers in entry-level roles and worked their way up! What’s in it for you? 100% Employer-Paid Premiums for Medical, Dental, Vision, and Life Insurance. 401(k) Matching to secure your financial future. Employee Assistance Program, Employee Discount, Referral Program, and Bonus Opportunities. A career growth-focused environment where your path is yours to shape! What You’ll Be Doing: Scheduling Superhero: Work closely with our Service Supervisor to review and optimize daily service schedules. Your keen eye will help streamline procedures and minimize scheduling errors – you’ll be the efficiency expert we never knew we needed! Tech Troubleshooter: Assist with remote monitoring of client systems, perform basic diagnostics, and reboot devices when necessary. You’ll help keep our clients’ tech in tip-top shape! Service Order Guru: Review service calls and installations, manage work orders, and update return punch lists. You’ll keep our department running smoothly like clockwork! Parts and Tools Support: Help the Service Supervisor request parts for service and installations. You’ll team up with the Warehouse Coordinator to ensure everything is ready for fieldwork. Customer Service Champion: Take technician calls, prioritize service needs, provide basic troubleshooting, and alert the Service Supervisor if dispatch is required. You’ll be our first line of support! RMAs and Gear Maintenance: Assist with RMA processing, troubleshooting, and equipment drop-offs/pick-ups. You’ll ensure our service tools and fleet are always in top condition. Data and Reporting Whiz: Organize service schedules, maintain client data, and prepare monthly reports for the Service Supervisor. Your attention to detail will make all the difference! Travel Coordinator: Book travel arrangements for team members when needed. You’ll manage flight, hotel, and car bookings, making sure everything is organized for successful business trips. General Office Support: Assist with day-to-day office tasks such as answering phones, maintaining office supplies, filing documents, and other administrative duties to ensure everything runs smoothly. Ready to Join the Team? If you’re organized, tech-savvy, and looking to jump into a role where you can make a real impact, we want to hear from you! Apply today and be a key part of our amazing team at Signals Audio/Video Requirements What We Need From You: Tech-Savvy: Proficiency with Excel, Word, Adobe, and Outlook. Bonus points if you’ve worked with iPoint or other CRM systems before. Time Management Pro: Juggling multiple tasks and staying organized is your superpower. Clear Communicator: You know how to keep things moving by following up on tasks and working well with others. Problem-Solver Extraordinaire: You can think on your feet and find solutions when issues pop up. Nothing fazes you! Travel Expert: Comfortable booking and managing travel arrangements, ensuring all logistics are handled smoothly. Organized and Efficient: You take pride in maintaining office organization and can tackle a variety of tasks to keep the office running efficiently. Team Player: You enjoy collaborating with others and bringing a positive attitude to the workplace. Valid Driver’s License: A current, valid driver’s license is required for occasional driving duties.

Responsibilities

The Service Department Assistant will optimize daily service schedules, assist with remote monitoring of client systems, and manage service orders. They will also provide customer support and maintain office organization.