POSITION SUMMARY:

The Service Department Business Development Coordinator (BDC) is responsible for driving customer engagement and retention by coordinating service appointments, following up on missed opportunities, and promoting manufacturer-recommended maintenance and repair services. This position plays a key role in ensuring customer satisfaction and supporting the growth of the dealership’s service operations. This is a full- time position that also includes a rotating Saturday schedule.

QUALIFICATIONS:

• High school diploma or GED required.
• Strong customer service skills.
• Previous experience in a dealership service BDC or automotive experience preferred.
• Strong verbal and written communication skills.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Basic computer proficiency, including Microsoft Office and CRM tools.Willingness to complete a pre-employment background check

• Handle inbound service calls and online appointment requests in a professional and timely manner.
• Make outbound calls to remind customers of upcoming or overdue maintenance, recalls, and service campaigns
• Re-engage lost service customers and follow up on declined services.
• Schedule and confirm service appointments, ensuring proper documentation and customer details are recorded in the system.
• Promote GM-certified services, seasonal promotions, and service specials.
• Monitor work-in-progress to manage shop capacity and customer expectations.Maintain and update customer records in the CRM and DMS systems.