SERVICE MANAGER – AUTOMOTIVE & POWERSPORTS

Join our award-winning team at The Serpa Automotive Group!
We are seeking an experienced and motivated Service Manager to lead our Automotive and Powersports Service Department, representing industry-leading OEM brands including Yamaha and Suzuki. This is an exciting opportunity for a dynamic professional to oversee service operations across both divisions and deliver exceptional customer experiences.

QUALIFICATIONS:

• Minimum 3+ years of experience in automotive service management or leadership.
• Strong working knowledge of PBS dealership management software.
• Previous experience with automotive & powersports (Yamaha & Suzuki) is a strong asset.
• Proven leadership, organizational, and customer service skills.
• Ability to motivate a team while managing departmental performance.Strong problem-solving skills and a hands-on approach.

• Oversee daily operations of the automotive and powersports service departments.
• Manage and mentor service advisors, technicians, and support staff.
• Ensure consistent, high-quality service aligned with OEM standards (Yamaha, Suzuki, and leading automotive brands)
• Monitor service KPIs, customer satisfaction, and departmental profitability.
• Implement best practices for workflow efficiency, scheduling, and warranty processing.
• Coordinate with parts, sales, and management teams to ensure smooth client experiences.
• Maintain compliance with OEM guidelines and safety standards.