ABOUT IT SERVICES

At the University of Manchester, our heritage is a story of bold ideas and transformative breakthroughsfrom pioneering modern computing to reshaping digital landscapes today.
We thrive in a culture of innovation, inclusivity, and continuous evolution. Our journey is one of embracing change and building for tomorrow, where every initiative is driven by a passion to create a better, more connected world.
IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.

WHAT CAN YOU EXPECT IN RETURN

Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

• Generous annual leave allowance, including Christmas/New Year closure;
• Pension scheme membership to provide benefits for you and your family;
• Well-being programme with counselling, fitness and leading sports facilities;
• Learning and development opportunities;
• Season ticket loans for public transport;
• Cycle to Work Scheme;
• Workplace nursery scheme;
• Staff recognition schemes;
• Staff discounts on a range of products and services including travel and high street savings.

In fact, there are so many benefits available you can see more of them by clicking HERE

Find out more about our organisation and values:

• IT Services: About us and ITS Practice Charter

When completing the additional information section of your application, please ensure you make reference to the job description and person specification above, as this will form an integral part of the shortlisting process.
As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working you can find out more here
Blended working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Enquiries:
Please contact our IT Resource Management Team
Email: it.resource@manchester.ac.uk

The Service Design and Transition team lead all the service design and service transition activities across a large portfolio of University projects. They provide assurance that all new or changed products and services meet operational standards, are operationally fit for purpose and can be maintained by the support teams and partners before they are released into the live estate.
The Service Design and Transition Analyst plays a critical role in ensuring that new and changed services are consistently designed and transitioned in line with the UoM IT Services Strategy, and that they meet current and future customer requirements. The role holder will coordinate all service design and transition activities working closely with project teams, colleagues in other IT teams and other key stakeholders from across the University to capture the production service design and service transition requirements. They will ensure that these requirements are understood, considered and addressed within the project lifecycle through service design packages and the attainment of agreed service transition and operational readiness criteria.