Service Design and Transition Specialist at PAYMENTOLOGY SGP

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Service Transition, Production Operations, ITIL, Jira Service Management, ServiceNow, Datadog, Incident Detection, Alerting, MTTA, Stakeholder Management, Operational Readiness, SLA Management, Documentation, Fintech, SaaS

Industry

Financial Services

Description

We’re looking for a Service Design & Transition Specialist to ensure that every new or changed service is introduced into production with full operational readiness. Acting as the bridge between build and run, you will own the frameworks, governance, and execution that drive successful service transitions – from planning through early life support – aligning Engineering, Product, Operations, and Client Delivery to enable scalable, reliable, and supportable services. If you’re experienced in service design, transition, and production operations in fast-paced fintech or SaaS environments, this is your opportunity to make a global impact. What you get to do: Own and evolve the service transition framework, including readiness gates and go-live processes Define and implement operational acceptance criteria across monitoring, support models, SLAs, and escalation paths Lead event management design for new services, acting as product owner for alerting and incident detection capabilities Govern early life support and hypercare phases, tracking service performance metrics post-go-live such as MTTA and alert quality Maintain service catalogues, support boundaries, and high-quality documentation throughout transitions Coordinate stakeholder readiness sessions to align responsibilities across Engineering, SRE, Product, Support, and Client Operations Conduct post-transition reviews and embed lessons learned into continuous improvement of service delivery Requirements What it takes to succeed: Strong expertise in service design, transition, or production operations within high-velocity tech or fintech environments Deep understanding of ITIL service transition and operations principles, with ITIL certification preferred Hands-on experience with service management tooling such as Jira Service Management or ServiceNow, and observability platforms such as Datadog Proven ability to design and implement alerting and incident detection, with a focus on MTTA reduction and alert quality improvements Excellent communication skills, with the ability to produce structured documentation, reviews, and stakeholder updates Familiarity with regulated environments such as fintech or SaaS is advantageous Education & Experience: Bachelor’s degree in a related field preferred (e.g., Computer Science, IT, Engineering, Business) Minimum 5 years of experience in service design, service transition, or production operations Hands-on experience coordinating cross-functional stakeholders through service readiness and early life support phases What you can look forward to: At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work – and the freedom to grow in a supportive, forward-thinking environment.

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Responsibilities

The specialist will own the service transition framework, ensuring operational readiness for new or changed services from planning through early life support. They will coordinate cross-functional stakeholders and govern performance metrics to ensure scalable and reliable service delivery.