Company Description
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description
At Wavenet, we’re committed to designing and delivering services that keep businesses connected, supported, and secure. We’re looking for a Service Design Architect to join our pre-sales function, helping shape world-class service solutions that address customer needs and drive value.
This role sits at the forefront of existing and emerging technologies, collaborating with sales and technical teams to craft solutions spanning monitoring, hardware maintenance, software support, service desk, remote management, and service improvement. You’ll be instrumental in both new business wins and renewal of existing contracts, ensuring customers see the full value of Wavenet’s managed services portfolio.

What you’ll do

• Design tailored solutions that align with customer requirements, business value, and Wavenet’s service capabilities.
• Support sales engagements by attending customer meetings, presenting proposals, and building trust with C-level executives and technical stakeholders.
• Lead solution authority across opportunities—ensuring completeness, feasibility, and governance of service designs.
• Develop proposals & commercials, preparing documentation and navigating bid review processes.
• Identify risks & assumptions, managing them throughout the solution lifecycle.
• Collaborate cross-functionally with sales, presales, operations, and project management to ensure smooth transition and delivery.
• Contribute to service development, keeping solutions competitive with market trends and industry best practice.
• Drive successful outcomes by ensuring alignment with business goals, high-quality service design, and customer satisfaction.

Qualifications

• Design tailored solutions that align with customer requirements, business value, and Wavenet’s service capabilities.
• Support sales engagements by attending customer meetings, presenting proposals, and building trust with C-level executives and technical stakeholders.
• Lead solution authority across opportunities—ensuring completeness, feasibility, and governance of service designs.
• Develop proposals & commercials, preparing documentation and navigating bid review processes.
• Identify risks & assumptions, managing them throughout the solution lifecycle.
• Collaborate cross-functionally with sales, presales, operations, and project management to ensure smooth transition and delivery.
• Contribute to service development, keeping solutions competitive with market trends and industry best practice.
• Drive successful outcomes by ensuring alignment with business goals, high-quality service design, and customer satisfaction