Service Design & Innovation Specialist at City of Greater Geelong

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Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

106158.0

Posted On

02 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service design, Innovation methodologies, Human-centred design, Stakeholder engagement, Workshop facilitation, User journey mapping, Service blueprints, Persona development, Problem-solving, Communication, Presentation skills, Continuous improvement, Change management, Strategic planning, Project support

Industry

Government Administration

Description

About the role In this role, you will support the City’s approach to service design and innovation by working alongside leaders and teams to guide redesign initiatives, deliver measurable community value, and embed innovation practices across the organisation. You’ll help coordinate the Innovation Hub, build capability, and assist service owners to turn insights and ideas into meaningful outcomes. Key responsibilities include: * Supporting service innovation projects and applying human-centred design methods. * Providing informed advice and guidance to service owners and stakeholders about service design * Develop service design artefacts such as user journey maps, blueprints, and personas. * Helping to coordinate the City’s Innovation Hub, facilitating workshops, and enabling idea generation. * Assisting in evaluating innovation initiatives and preparing outcome reports. * Collaborating across the organisation to enhance continuous improvement and customer value. About you To be successful in this role, you will have a degree-level qualification in design (service, product, or experience design), innovation, public policy, business, or a related field, or equivalent relevant experience. Essential Experience: * Knowledge of design practices related to service design and improvement, ensuring compliance and effective implementation. * Experience applying service design and/or innovation methodologies in complex environments. * Experience developing and applying service design artefacts such as journey maps, personas, and blueprints throughout the design process. * Strong collaboration and stakeholder engagement skills, with the ability to influence, guide, and support teams at all levels. * Demonstrated capability to support projects, facilitate workshops, and contribute to change initiatives. * Excellent problem-solving, communication, and presentation skills. If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer! Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx [https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx] to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Nikki Short | Senior Talent Acquisition Partner | Nikki.Short@geelongcity.vic.gov.au [Nikki.Short@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Responsibilities

The role involves guiding service redesign initiatives and coordinating the Innovation Hub to embed innovation practices across the organization. You will also facilitate workshops, develop design artefacts, and collaborate with stakeholders to deliver measurable community value.