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Service Design Lead - Banking at VAM Systems
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Design, Journey Mapping, Service Blueprinting, Experience Strategy, Facilitation, Co-Creation, Stakeholder Engagement, Figma, Miro, Adobe Creative Suite, Prototyping Tools, Service Design Systems, Agile, User Research, Service Prototyping, Usability Testing

Industry

IT Services and IT Consulting

Description
Company Description Job Description We are currently looking Service Design Lead for our UAE operations with the following terms & conditions. Skills: • Proven experience in service design, journey mapping, service blueprinting, and experience strategy. • Skilled in facilitation, co-creation, and stakeholder engagement. • Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools. • Strong understanding of service design systems and frameworks. • Familiarity with Agile and cross-functional service development. • Experience conducting user research, service prototyping, and usability testing. Experience: • 4–8 years of experience in service design or related fields. • Experience leading complex, cross-channel service projects from discovery to delivery. • Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred). • Prior experience working in multinational and dynamic organizations. • Strong portfolio showcasing service design outcomes and impact. Additional Information Terms and conditions: Joining time frame: maximum 4 weeks
Responsibilities
The Service Design Lead will be responsible for leading complex, cross-channel service projects from discovery to delivery. This role involves engaging with stakeholders and facilitating co-creation sessions to enhance service design outcomes.