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Service Design Lead - Banking at VAM Systems

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Journey Mapping, Service Blueprinting, Experience Strategy, Facilitation, Co-Creation, Stakeholder Engagement, Figma, Miro, Adobe Creative Suite, Prototyping Tools, Service Design Systems, Agile, User Research, Service Prototyping, Usability Testing

Industry

IT Services and IT Consulting

Description

Company Description Job Description We are currently looking Service Design Lead for our UAE operations with the following terms & conditions. Skills: • Proven experience in service design, journey mapping, service blueprinting, and experience strategy. • Skilled in facilitation, co-creation, and stakeholder engagement. • Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools. • Strong understanding of service design systems and frameworks. • Familiarity with Agile and cross-functional service development. • Experience conducting user research, service prototyping, and usability testing. Experience: •8 years of experience in service design or related fields. • Experience leading complex, cross-channel service projects from discovery to delivery. • Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred). • Prior experience working in multinational and dynamic organizations. • Strong portfolio showcasing service design outcomes and impact. Additional Information Terms and conditions: Joining time frame: maximum 4 weeks

Responsibilities

The Service Design Lead will be responsible for leading complex, cross-channel service projects from discovery to delivery. This includes conducting user research, service prototyping, and usability testing.