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Service Design Lead at VAM Systems
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Design, Journey Mapping, Ecosystem Mapping, Service Blueprinting, Opportunity Identification, Workshop Facilitation, Stakeholder Engagement, Customer Research, Operational Data Analysis, Business Insights, Product Management, Collaboration, Service Design Systems, Standards Development, Cohesive Customer Journeys, User Experience

Industry

IT Services and IT Consulting

Description
Job Description We are currently looking Service Design Lead for our UAE operations with the following terms & conditions. KEY ACCOUNTABILITIES • Lead the design and orchestration of end-to-end service experiences, connecting digital, physical, and human touchpoints to deliver cohesive customer journeys. • Conduct core service design activities such as journey mapping, ecosystem mapping, service blueprinting, and opportunity identification. • Facilitate workshops with stakeholders, customers, and frontline staff to uncover needs, validate concepts, and align on service priorities. • Partner closely with Product Managers, Developers, Operations, and Business Leads to ensure service designs meet both user and business objectives. • Establish and contribute to service design systems, standards, and reusable frameworks that ensure consistency and scalability across services. • Translate customer research, operational data, and business insights into actionable improvements for services, processes, and experiences.
Responsibilities
Lead the design and orchestration of end-to-end service experiences, connecting various touchpoints to deliver cohesive customer journeys. Conduct core service design activities and facilitate workshops to uncover needs and align on service priorities.