JOIN US, BE PART OF MORE.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.
About your role:
We’re looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end services that deliver real value to our customers. In this role, you’ll shape experiences and services that work seamlessly across teams, systems, and channels—ensuring we design with both customers and colleagues in mind.
You’ll apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you’ll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences.
Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you’re passionate about designing services, we’d love to hear from you.

Here’s what we’re looking for:

• Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research.
• Proficient in user/customer research (qualitative and quantitative) and Service Design methods.
• Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes
• Strong stakeholder management, facilitation and communication skills
• Able to balance customer, colleague, business and technical delivery needs when designing solutions
• Comfortable navigating ambiguity and aligning stakeholders with differing priorities.
• Passionate about inclusive, sustainable, and human-centred services.
• Degree in HCI, UX, Psychology, Ergonomics/Human Factors or equivalent professional experience

Please refer the Job description for details