Service Design Manager - Mental Health & AOD at EACH

Ringwood North, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Mental Health, AOD Services, Quality Assurance, Compliance, Risk Management, Stakeholder Engagement, Change Management, Data Analysis, Policy Development, Governance, Capability Development, Strategic Initiatives, Problem-Solving, Decision Making

Industry

Individual and Family Services

Description

Job Description Full-time ongoing position + Hybrid working conditions Competitive salary (based on qualifications and experience) + Super + Generous Salary Packaging benefits of up to $18,550 About the role Are you ready and willing to seize an exciting opportunity within Each? Join us in transforming our services alongside key stakeholders including Program Directors, Director Clinical Governance, Quality and Risk, and National Clinical Practice Leads. As a valued team member, you'll spearhead innovative service design projects, develop reports and co-produce, co-design and re-design Person-centred, Accessible, Connected, Effective and Safe (PACES) service models. Embrace this chance to make a significant impact and grow professionally with us. Responsibilities include: Drive quality and compliance relevant to Mental Health and AOD, conducting gap analyses and responding to identified risks to ensure high standards of care. Lead service design and improvement initiatives, using data, stakeholder feedback, and best practice to drive service excellence and improve outcomes. Collaborate with teams to integrate changes into systems, policies, procedures and practice guidelines, ensuring alignment with sector reforms, legislation, and quality standards. Provide national practice leadership, supporting governance, capability development, and secondary consultation across operational areas. Use data and technology to measure impact, inform decision-making, and enhance service efficiency and effectiveness. Identify revenue opportunities and partner with Finance and Program Directors to meet funding and performance requirements. Support new service establishment, ensuring service model integrity and alignment with contract outcomes. Contribute to strategic initiatives, preparing reports for executive leadership and engaging with government, peak bodies, and funders to position Each for sustainable growth. Who we are looking for As Service Design Manager we are looking for someone who has consolidated experience in the provision of Mental Health and/or AOD services, as well as the proven ability to cultivate collaborative partnerships, engage teams, drive change, influence outcomes, problem-solve and make decisions in a fast-paced environment. To succeed in this role, you will: Be purpose-driven and client-centred; bringing a strengths-based approach to Each's people & services. Have the demonstrated capability to design, implement, lead and evaluate new and innovative service models across the social and community health sector. Proven ability to identify compliance gaps, recommend policy changes, and implement continuous improvements to ensure alignment with governance and regulatory standards. Experience managing projects or contributing to project delivery within large or complex organisations. Have the ability to interpret legislation and practice guidance, and design accessible policies and procedures and training. Your strong knowledge of Mental Health and AOD compliance requirements including standards, legislation, frameworks and system requirements will help you succeed in this role. Qualifications Undergraduate and/or graduate qualification in an area relevant to the Mental Health and AOD Service Design portfolio (preferred) or extensive operational/practice experience in the relevant portfolio area. Additional Information Who you’ll be working with As the Service Design Manager, you will be working in partnership with operational teams, National Clinical and Practice Leads and corporate service teams to design and redesign the models, systems and processes required to deliver safe, effective, person-centred, connected and sustainable services across your portfolio. What we offer Each is committed to developing our people. Here, you’ll be supported to be your best. What we provide: Work arrangements that flex to you to allow for a positive work-life balance Engaging, inclusive supportive team Competitive salary based on qualifications and experience Generous Not-for-Profit Salary Packaging of up to $15,900 free income tax per year, to maximise your take home pay Up to $2,650 additional tax-free money to spend towards meals entertainment Support through a comprehensive Employee Assistance Program for you, and your immediate family members Opportunity to purchase additional leave Opportunities to continuously grow and develop. Next steps To view the full Position Description, click here, or visit each.com.au, go to ‘Work With Us’ > ‘Careers’ > ‘Open Roles’ and search for this position. Questions? Contact Julie White (Director - Clinical Governance) at [email protected] Applications close Tuesday 24th March * *Please note that applications will be reviewed as they are received and interviews may take place before the closing date. Next Steps in the Hiring Process Learn more about next steps, check out our Hiring Process Guide. We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant. Didn’t find the perfect role today? Join our Talent Community and be the first to hear about new Each opportunities!

Responsibilities

The role involves spearheading innovative service design projects, developing reports, and co-designing Person-centred, Accessible, Connected, Effective and Safe (PACES) service models in collaboration with key stakeholders. Responsibilities also include driving quality and compliance in Mental Health and AOD services, leading improvement initiatives, and providing national practice leadership.