Service Design Senior Associate at JPMC Candidate Experience page

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, User Experience Design, Journey Mapping, Inclusive Design, Accessibility Guidelines, Assistive Technology, Iterative Design, Storyboarding, Information Architecture, Customer-Centric Solutions, Cross-Functional Collaboration, Service Prototypes, Customer Insights, Continuous Improvement, Service Blueprints, Experience Maps

Industry

Financial Services

Description

We have an exciting opportunity for you to shape service experiences and drive innovation in financial services. As a Service Designer Senior Associate within the Experience Design team, you design and optimize service journeys that impact our customers and employees. You collaborate with cross-functional teams to deliver accessible and innovative solutions. You help foster a culture of continuous improvement and inclusion. Job responsibilities Design and implement end-to-end service experiences and draft service blueprints for product features of moderate complexity Collaborate with cross-functional teams to identify user needs and ensure development of inclusive and accessible products and services Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions Participate in workshops to gather customer insights and identify areas for improvement along the customer journey Assist in creating experience maps and service prototypes that illustrate customer journeys Operate with an iterative design mindset, incorporating user feedback to continuously improve customer journey experiences Required qualifications, capabilities, and skills Three years of experience or equivalent expertise in service design, focusing on end-to-end customer and employee experiences in financial services Proven ability in drafting service blueprints, journey mapping, and creating storyboards for diverse customer experiences Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology Proficient knowledge of user experience design principles applied to projects of moderate scope across multiple products or disciplines Prior experience in iterative design, storyboarding, and information architecture with a track record of delivering customer-centric solutions Examples of recent work or portfolio samples required to be presented JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Responsibilities

Design and implement end-to-end service experiences while collaborating with cross-functional teams to optimize service journeys. Participate in workshops to gather customer insights and assist in creating experience maps and service prototypes.