WHO IS FLOCK?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.
Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.
Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.
We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

THE SKILLSET

• 2+ years of experience in service design, customer experience, support operations, or related fields
• Strong understanding of customer journey mapping, service blueprinting, and process design methodologies
• Hands-on experience implementing or optimizing customer facing AI agents
• Direct experience deploying, configuring, or evaluating advanced AI agents in customer support platforms
• Fluency in mapping and optimizing complex customer journeys, including hybrid AI/human workflows
• Experience configuring AI agent rules for brand-aligned tone and escalations.
• Proficient in tools like Miro, Lucidchart, Figma (for journey mapping/service blueprints), and AI agent platforms
• Outstanding ability to communicate, present roadmaps, and drive adoption across stakeholders
• Bonus: Experience scaling AI agents and workflows in SaaS or technology-led environments; familiarity with agile, ITSM, or enterprise deployment requirements

WHAT TO EXPECT IN YOUR FIRST 90 DAYS

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe 90-day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired at Flock Safety.

THE INTERVIEW PROCESS

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.

• Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are.
• The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.
• Assessment: Complete a assessment to test your skills pertaining to the role,
• Peer/Panel Interview: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values.

Please refer the Job description for details