Job title: Service Design & Transition Manager
Location: Preston, Farnborough & Filton. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.
Salary: Circa £ 55,000 (dependant on skills & experience)

YOUR SKILLS AND EXPERIENCES:

• Knowledge of IT Service Management, Service Design and Service Transition Management
• ITIL / Six Sigma qualifications desirable. Training and sponsorships provided for strong candidates without
• Understanding of Service Design principles and artefacts
• Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to foster good collaboration and build trusted relationships
• Ability to produce high quality documentation using Microsoft Office and Visio

• Designing Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered
• Creation of Service Design Packs and implementation of Service Transition Plans to realise new Services meeting agreed requirements
• Delivering Service Design for multiple projects within a programme in compliance with the organisation’s delivery frameworks and as a co-ordinated, seamless transition
• Being accountable for the transition activities on behalf of the programme, ensuring effective co-ordination and communication between project managers, the programme leads and the customers