We’re looking for a talented Service Designer 2 local to the DFW area who’s passionate about crafting seamless, human-centered experiences across complex customer journeys. In this hybrid role, you’ll collaborate with cross-functional Customer Journey Teams and be onsite 1–2 times per week at our vibrant Downtown Dallas office.
You’ll play a key role in mapping end-to-end service experiences, identifying pain points, and co-creating innovative solutions that drive value for our customers and business. If you’re a strategic thinker who thrives on solving big challenges with empathy and creativity, we want to meet you.

JOB SUMMARY

A Service Designer 2 plays a central role in shaping BSWH strategic initiatives through a customer’s lens — directly responsible for choreographing processes, technologies, and interactions, driving the delivery of holistic human-centered services for our patients and their families. We are building a versatile team of designers with complementary strengths in system thinking, simplifying complexity, and facilitating collaborative creativity. In this role, the Service Designer 2 will collaborate cross-functionally with research, product design, content design, engineering, analytics, product managers, and CX leadership, helping to uncover strategic and tactical opportunities, influence stakeholders through strong visual and verbal storytelling, gather and integrate feedback, and create energy and alignment through strategic visions and creative innovation.

QUALIFICATIONS

• EDUCATION - Bachelor’s or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience

Build frameworks that support our evolving organization such as: Experience mapping, cross-functional collaboration activities, vision storyboards, service blueprints, etc.
Translate BSWH branding and existing patterns and frameworks into solutions that scale across different experiences.
Work together with stakeholders and product managers to align on concepts and requirements.
Bring concepts and requirements to life in end-to-end user experiences and choose the appropriate medium and fidelity to present them.
Build interactive prototypes, service blueprints, and storyboards to test ideas and communicate them internally and externally.
Inspire trust and confidence in design recommendations by establishing clear rationale, customer insights, root cause analysis, and feedback.
Iterate quickly and explore multiple solutions for a given problem.
Understand and continually evangelize our customers and what they need to make informed healthcare decisions for themselves and their families.
Stay informed on current developments in design and industry trends.
Promote inclusive design across services, touchpoints, and processes.
Collaborate with product managers, engineers, QA, and other designers to facilitate research activities, strategy sessions, ideation, design, and testing of new product and service concepts.
Assist the Customer Journey, Consumer Solutions, and Digital teams to organize and facilitate activities that keep the team sharply organized and thinking critically and strategically.
Performs other position-appropriate duties as required in a competent, professional, and courteous manner.