Grade B: £39,784 (National Framework) or £45,456 (London Framework – if you are London office based or homebased and live within the boundary of the M25) – There is also an additional homeworking allowance of £581 per annum for those working from home.
Contracted Hours: Full time 37 hours per week. We may also consider compressed hours.
Contract Type: Permanent
Location: Home-based with regular travel to CQC offices.
Closing Date: Sunday 15 June 2025 at 11.59pm

ARE YOU COMMITTED TO HELPING US REGULATE HEALTH AND SOCIAL CARE WITHIN ENGLAND?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

WHAT YOU WILL BRING…

• Be educated to degree or equivalent qualification in Service design or can demonstrate appropriate work-based experience.
• You will have significant experience of working in multi-disciplinary teams across the whole product development lifecycle and collaborating with key roles such as user researchers, business analysts, product managers, content designers, etc.
• You will work with others to understand user needs and business requirements, you will use your design skills and experience to align these to the product design, and use prototyping to test early designs.
• You will have experience working in a regulatory or similar environment and understand the complexities that this brings, and how your service designs need to translate a complex situation into a simple user journey.
• Experience of using Service design tools and methodology.
  To access the full Job Description, please click the link below:
  Service Designer - JD.docx
  For an informal discussion or further information on the role, please contact William Hesketh, Senior Product Manager at William.Hesketh@CQC.org.uk .

WHY THIS COULD BE A GREAT ROLE FOR YOU….

As a Service Designer within our Product & Service Design function in CQC you will work within multidisciplinary teams in designing the end-to-end journey of services to help users complete their goal and allow CQC to deliver its policy intent.
You will be a specialist in leading design across multiple agile digital delivery teams, working closely with senior stakeholders across the programme to ensure the effective delivery of services.
You will be part of our design community, sharing your skills, knowledge and experience with others across CQC.