UNLEASH YOUR POTENTIAL

We are looking for a motivated and detail-oriented Service Designer to support the delivery of new and updated services into live operations. Working closely with senior service architects, engineering teams, security, and programme management, you will contribute to the creation of service designs and help ensure that services are ready for transition into business-as-usual support.
This role is ideal for someone with a foundation in IT service management who wants to build experience in service design and transition, while developing a deeper understanding of agile delivery, ITIL best practices, and enterprise-scale IT environments.

YOUR SKILLS AND EXPERIENCE:

Experience in IT Service Management, service support, or a related IT delivery role.

• Working Knowledge of the ITIL framework
• An understanding of service transition activities, such as readiness assessments, early life support, and knowledge transfer.
• Familiarity with agile ways of working (Scrum or Kanban) and how they align to service design.
• Strong documentation skills with the ability to clearly capture requirements and processes.
• Good communication and collaboration skills to work effectively with both technical and non-technical stakeholders.
• ITIL 4 Managing Professional
• Experience working in secure or regulated environments (e.g. public sector, finance, defence, healthcare).
• Experience with service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent.

THE SERVICE DESIGNER WILL BE RESPONSIBLE FOR:

• Assisting in Service Design: Contribute to the creation of Service Designs, documenting support models, operating procedures, and knowledge articles.
• Support Readiness Activities: Help coordinate readiness assessments, training needs analysis, and support task analysis to prepare ITSM functions for new services.
• Collaboration: Work with:
• Service Architects to translate requirements into service designs.
• Engineering and technical teams to understand support implications of new solutions.
• ITSM leads and the Head of Live Service to ensure operational needs are captured.
• Requirements Capture: Assist in gathering and documenting service requirements from stakeholders and tracking them through delivery.
• ITIL Alignment: Ensure service documentation and processes align with ITIL practices, including Incident, Problem, Change, and Knowledge Management.
• Governance Support: Provide input to governance forums and help prepare materials for the Service Acceptance Boards and design authority meetings.
• Continuous Improvement: Support the identification of improvements to service design processes and tools.

Experience in IT Service Management, service support, or a related IT delivery role.

• Working Knowledge of the ITIL framework
• An understanding of service transition activities, such as readiness assessments, early life support, and knowledge transfer.
• Familiarity with agile ways of working (Scrum or Kanban) and how they align to service design.
• Strong documentation skills with the ability to clearly capture requirements and processes.
• Good communication and collaboration skills to work effectively with both technical and non-technical stakeholders.
• ITIL 4 Managing Professional
• Experience working in secure or regulated environments (e.g. public sector, finance, defence, healthcare).
• Experience with service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent