Service Designer Service Designer at Nestlé

Lviv, Lviv Oblast, Ukraine -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Blueprinting, Journey Mapping, Ideation, Prototyping, Collaboration, Research, Validation, Documentation, Governance, Analytical Skills, Problem Solving, Critical Thinking, Process Modeling, Project Management, Agile Methodologies, Communication Skills

Industry

Food and Beverage Services

Description

Service Designer Lviv, UA  Full-time on site/hybrid (Lviv) or remote (countrywide employment) Are you passionate about designing user-centric, efficient, and innovative service journeys? As a Service Designer at NBS Lviv, you’ll play a pivotal role in shaping the digital employee experience for a global workforce. You’ll map journeys, identify pain points, and co-create solutions that make a real impact - helping teams worldwide thrive in a digitally enabled environment. Responsibilities Service Blueprinting: Design and maintain detailed service blueprints that map both user-facing and internal processes, visualizing the full service delivery process to spot inefficiencies and opportunities for improvement. Journey Mapping: Create user journey maps that highlight key touchpoints, emotional responses, and pain points. Ideation & Co-Creation: Lead ideation sessions, workshops, and co-creation activities with stakeholders to generate new service concepts. Prototyping: Develop and test both low- and high-fidelity prototypes, including digital simulations, role-playing scenarios, and physical mockups. Collaboration: Work closely with cross-functional teams to ensure service designs align with business goals and user needs. Research & Validation: Use qualitative and quantitative research to validate service design decisions and inform iterations. Documentation & Governance: Document service design processes, decisions, and outcomes for transparency and continuous improvement. Compliance: Ensure all service designs comply with internal standards and contribute to ongoing excellence.Requirements Bachelor’s degree in Product & Service Design, Business Analytics, Information Technology, Business Administration, or Industrial Design. 2+ years’ experience in mapping and redesigning processes, with proven productivity or business value gains. Strong analytical skills and the ability to interpret complex data sets for actionable insights. Excellent English communication skills, both written and verbal, with the ability to engage diverse stakeholders. Strong problem-solving skills and critical thinking. Experience with process modeling tools, project management, and agile methodologies. Ability to work independently and collaboratively, manage multiple priorities, and meet tight deadlines. Service-oriented mindset, curiosity, and an innovative attitude. What’s in it for you:   Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, IT Club discount program;  Official employment;  Personal & Professional development opportunities  International environment and diverse team;  Possibility of distance work  How we will proceed:  You send us your CV → We contact relevant applicants → Interview with a Recruiter → Technical task submission → Interview with Hiring Team → Job Offer communication to the Finalist → First working day   Service Designer Lviv, UA  Full-time on site/hybrid (Lviv) or remote (countrywide employment) Are you passionate about designing user-centric, efficient, and innovative service journeys? As a Service Designer at NBS Lviv, you’ll play a pivotal role in shaping the digital employee experience for a global workforce. You’ll map journeys, identify pain points, and co-create solutions that make a real impact - helping teams worldwide thrive in a digitally enabled environment. Responsibilities Service Blueprinting: Design and maintain detailed service blueprints that map both user-facing and internal processes, visualizing the full service delivery process to spot inefficiencies and opportunities for improvement. Journey Mapping: Create user journey maps that highlight key touchpoints, emotional responses, and pain points. Ideation & Co-Creation: Lead ideation sessions, workshops, and co-creation activities with stakeholders to generate new service concepts. Prototyping: Develop and test both low- and high-fidelity prototypes, including digital simulations, role-playing scenarios, and physical mockups. Collaboration: Work closely with cross-functional teams to ensure service designs align with business goals and user needs. Research & Validation: Use qualitative and quantitative research to validate service design decisions and inform iterations. Documentation & Governance: Document service design processes, decisions, and outcomes for transparency and continuous improvement. Compliance: Ensure all service designs comply with internal standards and contribute to ongoing excellence.Requirements Bachelor’s degree in Product & Service Design, Business Analytics, Information Technology, Business Administration, or Industrial Design. 2+ years’ experience in mapping and redesigning processes, with proven productivity or business value gains. Strong analytical skills and the ability to interpret complex data sets for actionable insights. Excellent English communication skills, both written and verbal, with the ability to engage diverse stakeholders. Strong problem-solving skills and critical thinking. Experience with process modeling tools, project management, and agile methodologies. Ability to work independently and collaboratively, manage multiple priorities, and meet tight deadlines. Service-oriented mindset, curiosity, and an innovative attitude. What’s in it for you:   Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, IT Club discount program;  Official employment;  Personal & Professional development opportunities  International environment and diverse team;  Possibility of distance work  How we will proceed:  You send us your CV → We contact relevant applicants → Interview with a Recruiter → Technical task submission → Interview with Hiring Team → Job Offer communication to the Finalist → First working day  

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Service Designer will design and maintain service blueprints and create user journey maps to identify pain points and opportunities for improvement. They will lead ideation sessions and collaborate with cross-functional teams to ensure service designs align with business goals.