Service Desk Administrator at Modern Technology Solutions Inc

Beavercreek, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Desk Support, System Administration, Cyber Security, Active Directory, Windows Operating Systems, Networking, Patching, Troubleshooting, Customer Service, Microsoft Office, VPN, Asset Management, Linux Administration, Information Assurance, Technical Support, Problem Solving

Industry

Space Research and Technology

Description

The Service Desk Administrator assists in developing and maintaining all systems, applications, security and network configurations. Responsible for installing new software releases, system upgrades, installing patches and resolving server and desktop related issues. Contributes to practices, procedures, and concepts related to Information Technology as it relates to the organization. Administers Collateral information systems (IS), handles system administration and cyber security such as antivirus maintenance and patching for Classified systems, as well as end-user system support for Unclassified systems. Handles Tier 1 end-user support. This is a dual-role position supporting both the Classified systems and Unclassified Enterprise. Job duties include: Maintain customer-required Information Assurance (IA) certifications such as Security+ as required Schedule, perform, and maintain records of Operating System patching, application patching, system maintenance, antivirus updates, and software/hardware changes in classified area Maintain system backups as needed Deploy and configure desktops/laptops, printers, networking devices, and software Install/upgrade operating systems and application software Image systems with Microsoft Development Toolkit (MDT) Diagnose Windows 10, Office 2010/2013/2016 and other application issues Track and maintain computer assets using asset management tools Set up new hire computer equipment and VoIP Phones Administer Active Directory Users and Groups on the domain Assist users with remote access through VPN. Ensure all ticket communication & follow up in a timely manner based on established SLA Diagnose and fix problems with Laptops and Desktops, as company standard hardware. Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM) Review current system and make technical/process recommendations for improving efficiency Implement and maintain security standards, procedures, and guidelines for multiple platforms Keep deployed systems up-to-date with OS, hardware and software patches and upgrades Demonstrate professionalism in response to customer requests Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate Research and/or contact vendors regarding technical problems and solutions Qualifications Classified system administration experience should include: Experience administering systems in a classified environment Patching and Security hardening of classified systems Basic knowledge of federal security requirements and mandates [e.g., RMF, Federal Information Processing Standards (FIPS), National Institute of Standards and Technology (NIST)] Technical experience should include: Strong Microsoft Windows background Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture Experience installing, configuring, and troubleshooting Windows Operating Systems Experience building, monitoring, patching, configuring and troubleshooting Windows 2008/2012/2016 servers Installation and configuration of hardware and software Active Directory user account configuration and maintenance Proficiency in Microsoft Office suite (365 experience preferred) Experience troubleshooting common networking issues on client systems Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers Experience working with business class server hardware; including hardware/firmware upgrades and troubleshooting General experience should include: Experience in a fast-paced environment Deep interest in learning and developing new skills Excellent oral and written communication skills Strong organizational skills and ability to manage multiple tasks concurrently Excellent time management, scheduling, and organizational skills Ability to work well independently as well as follow detailed instructions for completing tasks Must be a team player and be able to work within all levels of a project team Excellent Customer Service skills Requires proactive problem solving and troubleshooting/diagnostic skills. Ability to lift standard PC equipment and peripherals for the purpose of installation / moves / replacements / etc. Approximately 50 lbs. Experience working in a corporate IT environment Desired experience should include: Linux administration Minimum Training/Education Required: Associate’s, degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience Minimum of two (2) years of experience working in an IA-related field Minimum of three (3) years of experience in Service Desk environment CompTIA Security+ certification Clearance Requirements: Current DoD SECRET clearance is required Please Note: U.S. Citizenship is required for most MTSI positions.

Responsibilities

The Service Desk Administrator assists in developing and maintaining systems, applications, security, and network configurations. Responsibilities include installing software releases, resolving server and desktop issues, and providing Tier 1 end-user support for both Classified and Unclassified systems.