MONDAY, TUESDAY, THURSDAY AND FRIDAY 1PM TO 5.30PM

We’re looking for a proactive and customer-focused Service Desk Administrator to join our team and help deliver a seamless support experience for colleagues across our store network within the UK. As a key member of our central Service Desk, you’ll play an essential role in keeping our operations running smoothly and making sure our internal customers receive the help they need—right when they need it.

You’ll be at the heart of our Service Desk operations—helping create fast, friendly and effective service for our store colleagues.

Role responsibilities:

• Respond quickly and helpfully to incoming queries, resolving issues with care and accuracy.
• Maintain high standards of service delivery, always aiming for first-class support.
• Process next-day deliveries and manage orders with efficiency and precision.
• Carry out a variety of administrative tasks to help keep our systems running smoothly.
• Be a positive and proactive team player, sharing ideas and helping improve how we work.
• Provide internal customers with practical solutions and great service.
• Embrace learning opportunities and support your own development.
• Think on your feet and help solve problems quickly and creatively.
• Bring passion and enthusiasm to everything you do—we love seeing people thrive.