WE RECEIVE A HIGH VOLUME OF APPLICATIONS FOR OUR ROLES, SO WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE

In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

What you will be doing

• Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service is delivered
• Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis
• Ensure customers are kept updated on the progress of their tickets
• Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer
• Work in conjunction to company policies, procedures and standards so that behaviours and working practices are in line with the Ricoh way
• To work alongside multiple customers ensuring end to end ticket management and customer satisfaction
• To work alongside the Data Analyst role in helping manage and maintain customer data into the internal system ensuring it means all requirements specified by the business