0–2 years of experience in IT service desk or technical support roles.
Basic understanding of laptop hardware/software configurations.
Familiarity with network connectivity basics (Wi-Fi, LAN, VPN).
Ability to enroll and support user devices as per organizational standards.
Experience in logging and tracking incidents via a ticketing system.
Working knowledge or experience with BMC Remedy or any similar ticketing tools is required.
Proven ability to communicate effectively with end users and internal teams in English.

MANDATORY SKILLS

Good understanding & knowledge on Windows Operating systems Windows 7,10 and 11 and general troubleshooting steps.
Good understanding of IT security, ITIL and compliance issues related to endpoint management
Excellent communication and customer service skills in English.
Ability to guide users through common technical issues.
Basic understanding of networking concepts (IP, DNS, DHCP).
Hands-on experience with enrolling laptops or endpoint devices.

Please refer the Job description for details