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Service Desk Agent Dutch-English at NTT DATA
Casablanca, Casablanca-Settat, Morocco -
Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Guidance, Problem Solving, Customer Service, Communication, Microsoft Operating Systems, Remote IT Support, PC Maintenance, Help Desk Incident Reports, Hardware Evaluation, Software Evaluation, Bilingual Communication, Root Cause Analysis, Prioritization, Timely Resolution, IT Policies, User Support

Industry

IT Services and IT Consulting

Description
Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Identify issues, investigate root causes and recommend solutions to reported problems Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance May prepare help desk incident reports and assist in hardware and software evaluation Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. University education, preferably technical degree or Microsoft certifications; Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications; Experience of providing remote IT support; Excellent communication and customer service skills; Fluency in Dutch and English Languages; Flexibility to work shifts if required.
Responsibilities
The Service Desk Agent advises users on IT policies and provides quick responses to ensure maximum uptime. They identify issues, investigate root causes, and recommend solutions while acting as a liaison between customers and departments.