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Service Desk Agent at Global Office Supply FZE LLC

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Asset Management, CMDB, ITSM, ServiceNow, Incident Diagnosis, Active Directory, Monitoring Tools, English Proficiency C1, M365, Windows 10/11, MacOS

Industry

IT Services and IT Consulting

Description

REQUISITOS IMPRESCINDIBLES: "Knowledge/expertise of: Managing IT assets: utilizing CMDB tools efficiently. Experience managing ITSM tools, preferably ServiceNow. Ticket analysis to determine if it’s necessary to recategorize it Prioritization of incidents according to the requirements indicated in the Service Levels Incident diagnosis and resolution Generate documentation and/or update existing procedures to reduce the number of incidents opened to Service Desk Coordination with the rest of service towers for collaboration on defining the incidents solution Active Directory knowledge Experience with monitoring tools English proficiency level of C1." REQUISITOS VALORABLES: "Technical knowledge on: - M365 (Teams, Sharepoint, Exchange, Office) - Windows 10/11/MacOS" TITULACION REQUERIDA: Superior Technician in Management of Compute Systems or similar valuable AÑOS EXPERIENCIA EN PERFIL SOLICITADO: 1-2 years

Responsibilities

The agent is responsible for diagnosing and resolving incidents while managing IT assets and tickets via ITSM tools. They will also generate documentation to reduce incident volume and coordinate with other service towers for solutions.