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Service Desk Agent-Italian and English at NTT DATA

Casablanca, Casablanca-Settat, Morocco -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Customer Service, Communication, Microsoft Operating Systems, Microsoft Office, Remote IT Support, Troubleshooting, Incident Reporting, PC Maintenance, Bilingual, Flexibility, Root Cause Analysis, IT Policies, Help Desk, Liaison

Industry

IT Services and IT Consulting

Description

Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Identify issues, investigate root causes, and recommend solutions to reported problems Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance May prepare help desk incident reports and assist in hardware and software evaluation Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner University education, preferably technical degree, or Microsoft certifications Up to two years' experience and shows a good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications Experience of providing remote IT support; Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills; with the ability to handle stressful situations and deal professionally with customers Fluency in Italian and English Language with good French Flexibility to work shifts if required

Responsibilities

The Service Desk Agent advises users on IT policies and provides quick responses to ensure maximum uptime. They identify issues, investigate root causes, and recommend solutions while acting as a liaison between customers and departments.