In your new job as a Service Desk Agent (m/f/d) - you:

• qualify incidents and forward them to the responsible service unit.
• If suitable, colleagues in technical service will provide on-site support.
• Capture, classify, and process incidents and service requests, and control their forwarding.
• create detailed technical documentation for all work processes
• They develop initial solutions using knowledge databases and existing procedures.

She is distinguished by:

• Experience as a service desk agent, although motivated career changers are also given a chance.
• Initial knowledge in the fields of networking, server/storage, application support or end-user computing
• Ability to correctly classify facts and forward them flawlessly to the correct department.
• Willingness to work in shifts
• Knowledge of the application of ticketing systems, knowledge databases or merchandise management systems
• good German language skills