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Service Desk Agent at NEORIS

Monterrey, Chiapas, Mexico -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticket Triage, Hardware Tracking, Troubleshooting, Remote Support, Active Directory, Technical Challenges, Issue Escalation, Customer Service, ITSM Tools, Jira, ServiceNow, SLA Management, ITIL Process, Conversational English

Industry

IT Services and IT Consulting

Description

NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients. We are looking for Service Desk Agent, Responsibilities: Handle ticket triage and gather necessary requirements for resolution. Assist customer employees with hardware tracking and troubleshooting. Provide support for remote working issues encountered by end-users. Help manage user access-related tasks using Active Directory. Collaborate with service desk teams to effectively resolve technical challenges. Identify and escalate issues for advanced troubleshooting or resolution. Maintain a high level of customer service and clear communication during issue resolution. Ensure all resolved tickets comply with established processes and standards. Handle ITSM Tools Jira, ServiceNow. SLA management. Deep Knowledge in ITIL process. Conversational English. We offer: Statutory & Major benefits Personal Growth Competitive salary Attractive benefits plan Come and meet us on: http://www.neoris.com, on Facebook, LinkedIn, Twitter, or Instagram @NEORIS. Maria Guadalupe Moreno Flores #LI-MM2

Responsibilities

The Service Desk Agent will handle ticket triage and assist customer employees with hardware tracking and troubleshooting. They will provide support for remote working issues and collaborate with service desk teams to resolve technical challenges.