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Service Desk Agent – Polish & English (Hybrid in Prague) at Whirr Crew

Capital City of Prague, Prague, Czechia -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-Oriented Mindset, Fluent Polish, Fluent English, Communication Skills, Problem-Solving Skills, Basic IT Knowledge, Azure Active Directory, Office 365

Industry

IT Services and IT Consulting

Description

We are looking for a Service Desk Agent fluent in Polish and English to join a multinational IT support team in Prague, Czech Republic. This full-time role requires on-site presence 2 days per week, offering long-term collaboration on an ongoing contract. The ideal candidate has a customer-oriented mindset and a basic understanding of general IT support tools. Details: Start Date: ASAP Contract:B2B Location: Hybrid in Prague (2 times/week) Language: Polish & English (Fluent) Key Responsibilities: Provide 1st-level support to end users in Polish and English Troubleshoot issues related to Office applications, user accounts (Azure AD), and basic IT systems Record and follow up on service desk tickets Escalate complex issues to higher-tier support Requirements: Fluent in Polish and English (professional level) Strong communication and problem-solving skills Basic IT knowledge (Azure Active Directory, Office 365) Availability to work onsite in Prague 2x/week

Responsibilities

The Service Desk Agent will provide 1st-level support to end users in Polish and English, troubleshoot issues related to Office applications and user accounts, and escalate complex issues to higher-tier support. They will also record and follow up on service desk tickets.