Service Desk Agent (Remote, EU, French, English) at D-ploy

Lyon, Auvergne-Rhône-Alpes, France -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Troubleshooting, Hardware support, Software support, ITSM, Ticket management, French, English, Problem solving, Analytical skills, Communication skills, Attention to detail, Multi-tasking, Planning, Organizing, Teamwork

Industry

IT Services and IT Consulting

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Task and Responsibilities: Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products Meticulous documentation of end user issues in ITSM tool Adherence to processes and knowledge documents Ticket backlog management Continuous service improvement activities – knowledge script creation, training document updates etc. Close collaboration with Onsite IT technicians 1+ years of experience in a similar role Language skills: fluent French and English, German is a plus Strong problem solving/analytical abilities Good communication skills Attention to detail and ability to multi-task Ability to work independently and effectively Readiness to follow direction and best practices Planning and organizing skills Team player and supportive personality Candidates have to declare Criminal record extract not older than three months Broad range of activities, tasks, and projects Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Responsibilities

Provide technical assistance for hardware, software, and mobile devices while maintaining meticulous documentation in the ITSM tool. Manage ticket backlogs and collaborate closely with onsite IT technicians to ensure continuous service improvement.