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Service Desk Agent at Shimane Fujitsu Limited

Seville, Andalusia, Spain -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Asset Management, CMDB Tools, ITSM Tools, ServiceNow, Ticket Analysis, Incident Prioritization, Incident Diagnosis, Documentation Generation, Active Directory, Monitoring Tools, M365, Windows 10, Windows 11, MacOS, English Proficiency

Industry

IT Services and IT Consulting

Description

REQUISITOS IMPRESCINDIBLES: Knowledge/expertise of: Managing IT assets: utilizing CMDB tools efficiently. Experience managing ITSM tools, preferably ServiceNow. Ticket analysis to determine if it’s necessary to recategorize it Prioritization of incidents according to the requirements indicated in the Service Levels Incident diagnosis and resolution Generate documentation and/or update existing procedures to reduce the number of incidents opened to Service Desk Coordination with the rest of service towers for collaboration on defining the incidents solution Active Directory knowledge Experience with monitoring tools English proficiency level of C1. REQUISITOS VALORABLES: Technical knowledge on: - M365 (Teams, Sharepoint, Exchange, Office) - Windows 10/11/MacOS TITULACION REQUERIDA: Superior Technician in Management of Compute Systems or similar valuable AÑOS EXPERIENCIA EN PERFIL SOLICITADO: 1 - 2 years

Responsibilities

The Service Desk Agent will manage IT assets and utilize CMDB tools efficiently. They will also prioritize incidents, diagnose and resolve issues, and coordinate with other service towers for incident solutions.