Service Desk Agent at Silver Fern Farms External Careers Site - 2022

Dunedin, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Incident Management, Service Request Management, Troubleshooting, Documentation, User Assistance, Windows Desktop Environment, Microsoft 365, Microsoft Entra ID, Active Directory, Intune, Hardware Support, Software Support, System Administration, Customer Service

Industry

Food and Beverage Services

Description

Te Tūranga | About the Role As a Service Desk Agent, you’ll be the first point of contact for technical support across our corporate and plant locations. You’ll respond to incidents and service requests, helping our people stay connected, productive, and confident in the technology they use every day. This role spans a broad mix of remote support, troubleshooting, ticket management, documentation, and user assistance. You’ll work closely with colleagues across our Technology & Transformation team to deliver a high‑quality, customer‑focused service that supports the smooth running of our business. You’ll be supporting a Windows desktop environment, with users largely in the Microsoft 365 ecosystem. Identity and access are managed through Microsoft Entra ID and Active Directory, with device management and policy control delivered via Intune." Te Mahi | Key Responsibilities Provide first‑level technical support for hardware, software, access, production systems, and network issues, resolving or escalating as appropriate. Log, prioritise, and manage incidents and service requests, ensuring users are kept informed throughout. Use diagnostic tools and knowledge resources to troubleshoot issues and maintain accurate documentation. Support system administration tasks such as updates, software installs, onboarding needs, and maintaining IT knowledge articles. Build positive relationships with staff across all sites, delivering service that is proactive, professional, and customer‑focused. Ōu Pūkenga | About You You’re someone who enjoys helping people and brings a calm, professional approach to solving technical challenges. You communicate clearly, listen well, and can translate technical information into everyday language. You build strong rapport quickly, and your customer‑first mindset means you take ownership of issues and follow them through to resolution. To thrive in this role, you’ll bring a solid base of IT knowledge — whether gained through a relevant qualification, hands‑on technical experience, or previous time in a service desk or support environment. You’re confident working with diagnostic tools, standard business applications, and core IT systems, and you’re always looking to learn and improve. You’ll also be organised, curious, and adaptable, able to prioritise effectively in a busy environment. Most importantly, you enjoy being part of a supportive team and take pride in contributing to high‑quality, reliable IT services for the business. Te Ahurea | Why work at Silver Fern Farms? Silver Fern Farms are all about Creating Goodness from the Farms the World Needs. Creating goodness is about taking a broader view of what goodness means and how we can create it and the impact it can have. That Goodness is created through the work of our People, the skill & expertise of our Farmers and our customers around the globe. 'Goodness' is also about being good to people and communities, animal welfare, and showing care and respect for the environment. We offer subsidised health and life insurance, the opportunity to continuously learn and develop and we support a work life balance with our flexible work policy. Tono Mai |To Apply: Applications are open now and will be reviewed as they’re received. Click “Apply” to submit your application via our Careers Website. Applications close on Sunday 1 March. Silver Fern Farms welcomes people from all backgrounds and walks of life. We are proud to have a diverse and inclusive environment and are committed to providing equal opportunities for all team members and applicants. Come and create goodness together with us. You can see more about our commitments to our people and their work by visiting our Belong Here webpage: https://careers.silverfernfarms.com/nz/en/belong-here

Responsibilities

The Service Desk Agent acts as the first point of contact for technical support across corporate and plant locations, responding to incidents and service requests. Key duties include first-level technical support for various issues, logging and managing tickets, troubleshooting using diagnostic tools, and maintaining IT knowledge articles.