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Service Desk Agent with German (Remote position) at NTT DATA
Bucharest, , Romania -
Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Fluency In German, Good Command Of English, Excellent Communication, Customer Service Skills, Microsoft Operating Systems, Remote Administration, Microsoft Office, Troubleshooting Skills, Technical Guidance, Problem Solving, Customer Support, Ticketing System Experience, Remote IT Support, University Education, Technical Degree, Microsoft Certifications

Industry

IT Services and IT Consulting

Description
Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Fluency in German Good command of English Excellent communication and customer service skills Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Flexibility to work shifts if required (M-F Romanian business hours - no night or weekend shifts) Customer support and ticketing system experience is highly desirable Experience of providing remote IT support is an advantage Ideally University education, preferably technical degree Microsoft certifications
Responsibilities
Advises users on IT policies and provides quick responses to ensure maximum uptime. Manages customer interactions, records issues, and acts as a liaison between customers and departments.